Frequently asked questions
$365 per year. This includes two comprehensive blood panels, a telehealth consultation with an Agency doctor, and your doctor's personalised clinical report and recommendations after each test.
"When your GP says your results are “normal,” they mean your values fall within the central 95% of the reference population. But that reference population isn't made up of the healthiest people - it includes millions of Australians with undiagnosed conditions and rising risk factors.
Agency Health uses optimal ranges drawn from peer-reviewed longevity research. These are the levels associated with the lowest risk of disease and the best long-term health outcomes - not just where the average person sits. The gap between “normal” and “optimal” is often exactly where prevention happens."
Agency Health is designed to complement your GP, not replace them. Your Agency doctor reviews 60+ biomarkers and compares your results to optimal ranges based on longevity research, not just population averages. They then write a personalised clinical report with detailed recommendations.
Think of it as a proactive layer that works alongside your GP.
Every clinical report is written by an AHPRA-registered doctor. Your doctor reviews your full blood panel, assesses each biomarker against optimal ranges, and writes your personalised clinical report and recommendations in their own words.
From the time you complete your blood test, your doctor typically completes your clinical report within 5-7 business days. The full journey from sign-up to receiving your doctor's report usually takes 10-14 days, depending on your telehealth booking and pathology processing times.
You'll receive a pathology referral after your telehealth consultation. You can visit any major pathology collection centre in Australia that accepts your referral. We work with national pathology networks to make this as convenient as possible.
Yes. We take your privacy seriously. Your health data is encrypted, stored securely in Australia, and never shared with third parties without your explicit consent. We comply with all Australian privacy regulations, including the Privacy Act and Australian Privacy Principles.
If your results indicate something that needs attention, your reviewing doctor will flag this in your clinical report and recommend you follow up with your GP. We'll provide you with a detailed summary to share with your doctor. In urgent cases, your doctor will contact you directly.
Absolutely. Agency Health is built for people who want to stay healthy. A comprehensive blood panel gives your doctor the data to see the full picture, even when you feel perfectly fine.
Agency's membership includes two tests per year, so your doctor can track trends and catch changes early. If you're actively working on improving specific markers, your doctor may recommend more frequent testing to track progress.
Yes. You can download a PDF copy of your doctor's clinical report. You'll also have ongoing access to view your results and track your biomarker trends over time.
You can cancel your membership anytime. Your access will continue until the end of your current membership period. We do not offer refunds for partially used membership periods.
Absolutely. We encourage you to share your Agency Health report with your GP. Your results are presented in a professional format that any doctor will understand, and your raw pathology results are also available for download.
No. The telehealth consultation with our Agency doctor includes the medical referral for your pathology tests. You don't need to see your GP first.
Agency Health is designed for comprehensive pathology and clinical review, not for managing diagnosed conditions. If you have an existing health condition, we recommend discussing Agency Health with your treating doctor to ensure it complements your current care plan.
